Terms of Service

Summary (not a substitute for the full terms)

• CROSSPAD is a product operated by Auren LLC. It migrates PCB design files from Altium formats to KiCad formats and gives you a report of what was verified, repaired, or could not be verified.
• The compatibility analysis and the migration attempt are free. You buy prepaid credits; one credit is spent only when you unlock a finished migration. A failed, blocked or unsupported migration never costs a credit.
• A pack of credits is charged in full when you buy it. Unused credits are refundable within 14 days, then stay valid for 24 months. Once a credit is spent, remediation comes first if the delivered files have a material defect; if we cannot fix it, you get the credit back or its purchase price. Details: Refund and Remediation Policy.
• Your design files are yours. We use them only to provide the service, never to train models, and we delete them on a published schedule.
• Converted files must be reviewed by a qualified engineer before manufacturing or any reliance. We do not guarantee an identical result, manufacturability, electrical correctness or regulatory compliance.
• Consumers keep every right the law gives them. Nothing in these terms removes those rights.

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1. Who we are and how these terms apply

1.1 Operator. CROSSPAD is a product operated by Auren LLC, a limited liability company organized under the laws of the State of Wyoming, United States, with its postal address at Auren LLC, 30 N Gould St, STE R, Sheridan, WY 82801, United States. "We", "us" and "our" mean Auren LLC.

1.2 Agreement. These Terms of Service ("Terms") govern your access to and use of the CROSSPAD website at crosspad.co, the free tools, the migration service and everything else we make available (together, the "Platform"). By creating an Account, placing an Order, or ticking a box that refers to these Terms, you agree to them. If you do not agree, do not use the Platform.

1.3 Documents that form part of these Terms. The Refund and Remediation Policy, the Commercial Beta Terms and Scope, the Acceptable Use Policy, the Security, File Retention and Deletion Policy and, where it applies, the Data Processing Addendum are part of these Terms. The Privacy Policy and Cookie Policy describe how we handle personal data and are acknowledged, not negotiated. If documents conflict, the order of precedence is: (1) a signed enterprise agreement, (2) the Refund and Remediation Policy for refund and remediation questions, (3) the Commercial Beta Terms and Scope for questions of supported scope, (4) these Terms, (5) the other policies.

1.4 Defined terms. Capitalized terms have the meanings given in Section 2 or where first defined.

1.5 Changes. We may update these Terms. For material changes we will give at least 14 days' notice by email or in the Platform before the new version applies to you, and we will ask you to accept the new version the next time you sign in or place an Order. Orders already placed remain governed by the version you accepted at checkout, identified by version number and hash on your receipt. Continued use after the effective date of a non-material change means you accept it.

2. Definitions

The following terms are used throughout these Terms and the incorporated policies.

• Account — your CROSSPAD account, identified by a verified email address.
• Analysis — the free automated compatibility assessment of a Source File that produces a verdict (Ready, Decisions required, or Blocked) and a preliminary report.
• Credit — a prepaid right, held on your Account, to unlock one completed Migration within the Supported Scope. One Credit unlocks one Migration.
• Credit Price — the Fee of a Pack divided by the number of Credits in it (for example $179.00 for a Credit bought in a 10-Credit Pack).
• Migration — the free Analysis and automated migration of one Source File, up to the point where a Deliverable is ready to unlock.
• Pack — a purchase of one or more Credits at the price shown at checkout.
• Unlock — your confirmation in the workspace that one Credit is spent to obtain the Deliverable of a completed Migration. Unlock is the moment the paid service for that Migration is performed; it is recorded as the unlocked event.
• Commercial Beta — the launch phase of CROSSPAD described in the Commercial Beta Terms and Scope.
• Conforming Deliverable — a Deliverable whose validation manifest reports every domain within the Supported Scope as VERIFIED, TRANSLATED_EQUIVALENTLY or REPAIRED_AND_REVALIDATED, with any remaining items disclosed in the report as ACTION_REQUIRED, ENGINEERING_DECISION_REQUIRED or UNSUPPORTED. Disclosed items do not make a Deliverable non-conforming.
• Customer, you — the person or entity that creates an Account or places an Order.
• Customer Acceptance — explicit acceptance of a Deliverable in the workspace; or 30 days after Delivery without a Defect Report; or written acceptance.
• Customer Files — Source Files, Decisions, and any other material you upload or enter.
• Decision — a choice you make in the workspace about how a construct without an exact KiCad equivalent is handled, applied only after its consequence is shown to you.
• Defect Report — a report submitted through the workspace or to support identifying a claimed Material Defect.
• Deliverable or Delivery Bundle — the sealed, hash-identified bundle of converted files, migration report, decision receipts, warnings and validation manifest made available for download.
• Delivery — the moment the Delivery Bundle is made available for download and you are notified.
• Download Period — 90 days from Delivery, extendable on request.
• Fee — the price of a Pack shown at checkout, excluding taxes unless stated. A Credit covers the Analysis, automated processing, guided Decisions, validation, Delivery preparation and the Remediation Service of the Migration it unlocks.
• Initial Failure — a Migration that does not reach a deliverable verdict (it cannot be unlocked). An Initial Failure spends no Credit.
• Material Defect — a difference between the Deliverable and the Source File that (a) falls within the Supported Scope, (b) is not disclosed in the report, and (c) affects connectivity, geometry, layer mapping, design rules or component data in a way a qualified engineer would consider significant. Cosmetic or rendering differences and disclosed items are not Material Defects.
• Order — a Pack purchase or an unlocked Migration, as the context requires, identified by an Order Reference (CP-xxxxx).
• Remediation Service — the work we perform after an Initial Failure or an accepted Defect Report, within the Remediation Period (30 calendar days, up to 3 Remediation Cycles, extendable once by 15 days by us with notice, paused while a Customer Request is open), as detailed in the Refund and Remediation Policy.
• Scope Change — any request to handle an Unsupported construct, alter the source design, change Decisions already applied and delivered, or migrate a different file.
• Source File — the Altium file you upload for migration.
• Supported Input — a Source File within the Supported Scope that receives a Ready or Decisions required verdict.
• Supported Scope — the file types, size limits, constructs and target versions listed in the Commercial Beta Terms and Scope.
• Unsupported — a construct or file that the Commercial Beta Terms and Scope list as unsupported or that the report marks UNSUPPORTED.

3. Eligibility and authority

3.1 You must be at least 18 years old.

3.2 CROSSPAD is designed for businesses and professionals. When you place an Order you will be asked for a business or professional name and to confirm that you purchase in the course of a trade, business or profession. If you nevertheless purchase as a consumer, the consumer protections of the law of your habitual residence apply to you and nothing in these Terms limits them.

3.3 If you use the Platform on behalf of an organization, you confirm that you have authority to bind that organization, and "you" includes it.

3.4 You may not use the Platform if you are located in, or ordinarily resident in, a country or region subject to comprehensive United States sanctions, or if you are on a US, EU or UK restricted-party list. See Section 14.

4. Accounts and security

4.1 Sign-in. Accounts use email verification with a one-time code. There is no password. You are responsible for the security of the email account you register and for everything done through your Account.

4.2 Accurate information. You must provide accurate, current information and keep it updated.

4.3 Unauthorized use. Tell us immediately at support@orkoottrae.resend.app if you suspect unauthorized use. We may suspend an Account to protect you or the Platform.

4.4 One person per Account. Do not share one-time codes or let others use your Account.

5. The service

5.1 Free tools. File viewers, the project inspector and the migration scan are free, run without an Order, and are provided as described on their pages. Some free tools run entirely in your browser and never transmit your file; their pages say so.

5.2 Analysis. Uploading a Source File to the migration flow starts a free Analysis. Analysis produces a verdict and a preliminary report. It is an automated assessment, not a promise of a particular outcome.

5.3 Blocked projects. If the verdict is Blocked, you cannot place an Order for that Source File and you are not charged. You may keep the free report.

5.4 Credits and unlock. Analysis and migration run without charge. When a Migration completes with a deliverable verdict, the workspace offers to unlock it. Unlocking spends one Credit from your Account and makes the Delivery Bundle available. A Migration that fails, is Blocked, or ends Unsupported never spends a Credit. What a Credit buys is described in the Commercial Beta Terms and Scope and summarized at checkout.

5.5 Decisions. Where a construct has no exact KiCad equivalent, we present the options and the consequence of each. A Decision is applied only when you confirm it. Applied Decisions are recorded in the decision receipts and form part of the Deliverable. You are responsible for the Decisions you make; we are responsible for applying them as described.

5.6 Processing and validation. After upload, the migration runs in an isolated processing environment, is compared with the Source File, repaired where a repair can be validated, and revalidated. Our validation is automated and independent of the conversion step, but it can only verify what it can observe; the report states, category by category, what was verified and what was not.

5.7 Delivery. When the process produces a Conforming Deliverable we seal the Delivery Bundle, record its hash, make it available in your workspace for the Download Period and notify you by email. Before your first download you will be asked to acknowledge the engineering-review requirement in Section 15.

5.8 Material Defects and remediation. If an unlocked Deliverable has a Material Defect, the Remediation Service applies under the Refund and Remediation Policy. Remediation is your primary remedy; if we cannot provide a Conforming Deliverable after that process, the Credit is returned to your Account or refunded at the Credit Price, as that policy sets out. A Migration that cannot be unlocked is not a refund case: no Credit was spent.

5.9 Service changes. During the Commercial Beta we may change features, supported scope, report formats and workflows. A Migration you have unlocked keeps the Supported Scope shown when you unlocked it.

6. Credits, prices, taxes and payment

6.1 What checkout sells. Checkout sells Packs of migration Credits at the prices shown on the pricing page and at checkout. At the effective date of this version they are: 1 Credit for $249.00, 5 Credits for $995.00 ($199.00 per Credit) and 10 Credits for $1,790.00 ($179.00 per Credit), in US dollars. Larger volumes are quoted after a free archive assessment and are not sold at a published price. Prices exclude applicable taxes unless the checkout page states otherwise.

6.2 Taxes. Taxes are calculated and charged at Pack purchase where Auren LLC is registered to collect them. Where we are not required to collect a tax, you remain responsible for any use tax, reverse-charge VAT or similar tax under your local law. Business customers in the EU and UK may enter a valid VAT number; where reverse charge applies, no VAT is charged and the invoice says so. No further tax is charged when a Credit is spent.

6.3 Payment. Payment is processed by Stripe on a hosted payment page; accepted payment methods are cards and Link. We do not receive or store card numbers. The Fee for a Pack is charged in full at purchase. Credits appear on your Account as soon as Stripe confirms the payment; if they do not appear within one hour, contact support with your Order Reference and we will credit them or refund you.

6.4 What a Credit buys. One Credit unlocks one completed Migration within the Supported Scope and includes the Remediation Service for that Migration. Analysis, migration attempts, and failed or Unsupported Migrations cost nothing.

6.5 Refund of unused Credits within 14 days. Refunds are never automatic: you have to ask us. Within 14 days of a Pack purchase, ask from your workspace or by email and we refund any unused Credits at the Credit Price. We reply within 2 business days and pay within 10 business days of accepting the request. If some Credits of a discounted Pack have already been used, the used Credits are re-priced at the single-Credit price shown at the time of purchase and the refund is the Fee minus that amount, never less than zero. Consumers in the EU and UK also have the statutory right described in Section 7, which applies in addition.

6.6 After 14 days. You can no longer ask for your money back for unused Credits, except in the cases listed in Section 6.9 or where the law provides otherwise. The Credits themselves are not lost: they stay on your Account and can be used until they expire under Section 6.7. A spent Credit is earned at Unlock; your remedies for the Deliverable are set out in the Refund and Remediation Policy.

6.7 Expiry. Credits expire 24 months after purchase. A Credit reserved for a Migration in progress, or spent on a Migration that is in Remediation, does not expire while that is the case. We email you 60 days and 14 days before Credits expire. Expired Credits are forfeited, unless the law of your habitual residence does not permit expiry, in which case they remain valid.

6.8 Transfer. Credits belong to the purchasing Account and may not be sold or transferred. A business customer may ask support to move unused Credits, free of charge, to another Account of the same organization.

6.9 Refunds we always give. We refund duplicate or unauthorized charges, payment or pricing errors, Credits we fail to deliver to your Account, unused Credits when Auren LLC closes your Account for reasons other than your breach or discontinues the service, and any amount the law requires, at the Credit Price (or the full Fee where no Credit was used).

6.10 Receipts. You receive an order confirmation by email at purchase and a notice at each Unlock. Each shows the Order Reference, the amount charged or the Credit spent, taxes, and the version numbers of the Terms and policies you accepted.

6.11 Statement descriptor. Charges appear on your statement as CROSSPAD.CO.

6.12 No subscriptions. Packs are one-time purchases; nothing renews automatically. If we introduce subscriptions we will publish their terms before offering them.

6.13 Credits bought before 10 September 2026. Credits purchased before the effective date of this version never expire and may be refunded unused at the Credit Price on request at any time. Otherwise this Section applies to them only where it is more favourable to you than the version of the Terms you accepted.

6.14 Pricing errors. If a price is obviously wrong, we may cancel the purchase and refund it in full before any Credit is used.

7. Performance of digital services and rights of withdrawal

7.1 United States and most other jurisdictions. There is no general right to cancel a digital service after it has been performed. Unused Credits are refundable under Section 6.5; the remedies for an unlocked Migration are in Section 5.8 and the Refund and Remediation Policy.

7.2 European Union and United Kingdom. If you are a consumer habitually resident in the EU or the UK, you may withdraw from a Pack purchase within 14 days without giving a reason and receive a refund of the Credits you have not used, at the Credit Price. A Credit is used when you Unlock a Migration; at that moment we ask you to expressly request immediate performance and to acknowledge that you lose the right of withdrawal for that Credit once the Deliverable is made available. If you withdraw after using some Credits, you pay for the Credits used in proportion to the Fee. A model withdrawal form is provided in the Refund and Remediation Policy.

7.3 Business customers. Rights of withdrawal for consumers do not apply to purchases made in the course of a trade, business or profession.

8. Refund and Remediation Policy

The Refund and Remediation Policy is part of these Terms. It defines when processing has begun, what counts as an Initial Failure, a Material Defect, a Conforming Deliverable and Remediation, the Remediation Period and cycles, your cooperation duties, what happens if you do not respond, the refund exceptions, and how to request a refund or report a defect. It never removes rights that the law does not allow to be removed, and it does not prevent you from contacting your bank or card issuer.

9. Customer cooperation

9.1 You will respond to a Customer Request (for information, an asset, or a Decision) within 10 business days. The Remediation Period pauses while a Customer Request is open.

9.2 If you do not respond for 30 days, the Order is suspended. You may reopen it within 90 days of suspension. After that the Order is closed as described in the Refund and Remediation Policy.

9.3 You will keep your contact email current and check it for service notices.

10. Supported and unsupported files; your warranties about Customer Files

10.1 Supported Scope. The Commercial Beta Terms and Scope list what we support. Files outside the Supported Scope may be rejected at upload or classified as Blocked by the Analysis. Constructs that cannot be represented are marked UNSUPPORTED in the report.

10.2 Your warranties. For every Customer File you upload, you warrant that: (a) you own it or are authorized by its owner to upload it and have it processed by us and our subprocessors in the United States; (b) uploading and processing it does not breach any confidentiality obligation, license, or law; (c) it is not ITAR-controlled technical data, classified information, or otherwise export-controlled technical data whose processing by us is not authorized (see the Acceptable Use Policy); (d) it does not contain malicious code or content designed to exploit the Platform; and (e) any personal data it contains (for example names in title blocks) may lawfully be processed by us as your processor.

10.3 Export classification is yours. You are responsible for determining the export classification of your designs. We do not provide classification advice.

11. Ownership and licenses

11.1 Your files and your output. You own your Source Files. As between you and us, you own the converted files in the Delivery Bundle. We claim no rights in your designs.

11.2 License to us. You grant us a non-exclusive, worldwide, royalty-free license to host, copy, parse, transform, validate, store, and deliver Customer Files, and to share them with our subprocessors, solely to provide the service and for the retention periods in the Security, File Retention and Deletion Policy. This license ends when the files are deleted, except for the retention of order records that do not contain design content.

11.3 What we keep. We retain all rights in the Platform, the migration engine, validation methods, report and manifest formats, finding codes, documentation, and the CROSSPAD name and logo. Reports are yours to use for your project; the report template and format remain ours.

11.4 Non-proprietary telemetry. To improve the service we may retain structural fingerprints, finding codes and parser or importer error signatures derived from processing that cannot reconstruct your design or identify your product. We do not retain design content for improvement purposes and we never use Customer Files to train machine-learning models.

11.5 Feedback. If you send us suggestions, we may use them without obligation to you.

11.6 Restrictions. You will not reverse engineer the Platform (except where mandatory law permits), scrape it, resell access, or use reports to build a competing automated migration product.

11.7 Third-party marks and non-affiliation. Altium and Altium Designer are trademarks of Altium LLC. KiCad is a trademark of the KiCad project. CROSSPAD is not affiliated with, endorsed by, or sponsored by Altium LLC or the KiCad project. CROSSPAD and Auren LLC are not affiliated with any PCB manufacturer. CROSSPAD uses KiCad 10.0.5 command-line tools, which run as a separate process inside our processing worker; KiCad is licensed under GPL-3.0-or-later, and the required notices are available at /open-source.

The detailed intellectual-property and confidentiality clauses in the document "IP and Confidentiality Provisions" (Terms §IP-1 to §IP-n and §CONF-1 to §CONF-n) are part of these Terms.

12. Confidentiality

12.1 Customer Files, your reports and your workspace contents are your confidential information. We treat them as trade secrets: we restrict access to personnel and subprocessors who need it to provide the service, we do not disclose them to anyone else except as compelled by law (with notice to you where permitted), and we protect them with the measures described in the Security, File Retention and Deletion Policy.

12.2 Our obligations survive termination for as long as the information remains confidential.

12.3 These obligations do not apply to information that is public through no fault of ours, that we already lawfully had, or that we independently developed without using your information.

13. Data protection, storage, retention and deletion

13.1 The Privacy Policy explains how we handle personal data such as your email and order details. The Security, File Retention and Deletion Policy explains where files are processed and stored, who can access them, how long we keep them and how we delete them. The Data Processing Addendum applies where we process personal data inside Customer Files on your behalf under EU or UK law.

13.2 Retention at a glance. Source Files are deleted 30 days after Delivery or Order closure, or earlier on request after Customer Acceptance. Delivery Bundles are available for the Download Period and then deleted; the bundle hash is kept. Order, payment, consent and event records are kept for 7 years for tax, accounting and dispute purposes.

13.3 Security limits. We implement the controls described in the Security, File Retention and Deletion Policy. No system is perfectly secure. You are responsible for keeping your email account secure and for backing up your own files.

13.4 Incidents. If we become aware of a security incident affecting your Customer Files or personal data, we will investigate, contain it and notify you without undue delay with the facts we know.

14. Acceptable use, export control and sanctions

14.1 The Acceptable Use Policy is part of these Terms.

14.2 You will comply with US export-control laws (including the Export Administration Regulations and the International Traffic in Arms Regulations), US sanctions administered by OFAC, and the export and sanctions laws of your own country. You will not upload ITAR-controlled technical data or classified information during the Commercial Beta, and you will not use the Platform from or for the benefit of Cuba, Iran, North Korea, Syria, the Crimea, Donetsk or Luhansk regions of Ukraine, or any restricted party.

14.3 We may block access by location or payment origin, request information to confirm compliance, and refuse or cancel Orders where we reasonably believe these rules are breached. Where we cancel a Pack purchase for this reason, unused Credits are refunded only where the law permits.

15. Disclaimers; mandatory engineering review

15.1 No identical result. Altium and KiCad represent designs differently. We do not promise a one-to-one or visually identical result. We promise the process described in Section 5 and a report that states what was verified, what was translated equivalently, what was repaired and revalidated, and what could not be verified.

15.2 Mandatory engineering review. Converted files are engineering inputs, not finished products. You must have the Deliverable reviewed by a qualified engineer before fabrication, assembly, certification, or any safety-critical, medical, automotive, aerospace, defense or other use where failure could cause injury or significant loss. We do not warrant that the Deliverable is manufacturable, electrically correct, compliant with any regulation or standard, or fit for any particular product.

15.3 Validation scope. Our validation compares the Deliverable with the Source File within the Supported Scope using automated methods. It does not verify the correctness of your original design, your Decisions, third-party libraries, or anything the report marks as not verified.

15.4 Commercial Beta. The Platform is offered during a Commercial Beta. Features, scope and formats may change as described in the Commercial Beta Terms and Scope.

15.5 As available. Except for the express commitments in these Terms and the incorporated policies, and to the fullest extent permitted by law, the Platform is provided "as is" and "as available", and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

15.6 Consumers. If you are a consumer, nothing in this Section limits statutory guarantees that cannot be excluded (for example under the UK Consumer Rights Act 2015, EU consumer law or the Australian Consumer Law), and the Remediation Service is offered in addition to those rights.

16. Limitation of liability

16.1 Excluded losses. To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data, cost of substitute services, production downtime, scrapped or re-spun boards, product recalls, or costs of manufacturing or assembling a design, arising out of or related to these Terms or the Platform, even if advised of their possibility.

16.2 Cap. To the fullest extent permitted by law, our total liability for all claims arising out of or related to an Order is limited to the Fee paid for that Order, and our aggregate liability for all claims is limited to the total Fees you paid us in the 12 months before the claim.

16.3 Exceptions. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, or for any liability that cannot be limited by law. Our liability for breach of Section 12 (Confidentiality) is not subject to the cap in Section 16.2; it is instead limited to three times (3×) the total Fees you paid us in the 12 months before the claim.

16.4 Basis of the bargain. The Fee reflects this allocation of risk. Without it we could not offer the service at this price.

17. Indemnity

You will defend, indemnify and hold harmless Auren LLC and its members, managers, employees and contractors from claims, losses and reasonable costs (including attorneys' fees) arising from: (a) Customer Files you had no right to upload; (b) content that infringes or misappropriates third-party rights; (c) your breach of Section 10, 11.6 or 14, including export-control and sanctions violations; (d) your use of a Deliverable in manufacturing, assembly, certification or any product; or (e) your violation of law. We will notify you promptly of any claim and let you control the defense, provided you do not settle in a way that admits fault on our behalf without our consent. This Section does not apply to consumers to the extent the law of their habitual residence prohibits it.

18. Suspension, termination and deletion

18.1 By you. You may close your Account at any time from the workspace or by email. Open Orders are handled under the Refund and Remediation Policy.

18.2 By us. We may suspend or terminate access if you materially breach these Terms, if required by law, or to protect the Platform or other customers. For unlocked Migrations we complete Remediation or return the Credit under the Refund and Remediation Policy, and unused Credits are refunded under Section 6.9, unless the termination results from your breach of Section 10 or 14.

18.3 Deletion. On closure we delete personal identifiers within 30 days and Customer Files under the retention schedule. Order, payment, consent and event records are kept for the periods stated in Section 13.2, without design content. Unused Credits on an Account you close yourself are handled under Sections 6.5 and 6.6; unused Credits on an Account we close for reasons other than your breach are refunded under Section 6.9.

18.4 Survival. Sections 6.6, 8, 11, 12, 13, 15, 16, 17, 18, 20, 21 and 22 survive termination.

19. Service availability and force majeure

19.1 We aim for high availability but do not promise uninterrupted service. We may perform maintenance and will try to notify you of planned downtime that affects an open Order.

19.2 Neither party is liable for delay or failure caused by events beyond its reasonable control (including outages of hosting, payment or email providers, cyber-attacks, natural disasters, war, labor disputes or governmental action). If such an event delays an unlocked Migration for more than 30 days, either party may cancel it; the Credit spent on it is returned to your Account or refunded at the Credit Price.

20. Governing law and disputes

20.1 Informal resolution first. Contact support@orkoottrae.resend.app and give us 30 days to resolve a dispute before starting formal proceedings. We will do the same.

20.2 Governing law. These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules, and the United Nations Convention on Contracts for the International Sale of Goods does not apply. If you are a consumer, this choice does not deprive you of the protection of mandatory provisions of the law of the country where you habitually reside.

20.3 Venue. Business customers agree to the exclusive jurisdiction of the state and federal courts located in the State of Wyoming. Consumers may bring proceedings in Wyoming or in the courts of their habitual residence, and we may bring proceedings against a consumer only in the courts of the consumer's habitual residence where the law so requires.

20.4 Small claims. Either party may bring an individual claim in small-claims court where it qualifies.

20.5 No arbitration. Version 1.0 contains no arbitration clause. Disputes are resolved as set out in this Section 20.

21. Notices and electronic communications

21.1 We send notices to the email on your Account. You send notices to legal@orkoottrae.resend.app or by post to Auren LLC, 30 N Gould St, STE R, Sheridan, WY 82801, United States.

21.2 You agree to receive contracts, notices, receipts and disclosures electronically, and that electronic acceptance (ticking a box, clicking a button) has the same effect as a signature. You may request a paper copy of these Terms and withdraw this consent by email; withdrawal may prevent us from providing the service.

22. General

22.1 Entire agreement. These Terms and the incorporated documents are the entire agreement between you and us about the Platform and replace prior discussions.

22.2 Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or a successor to our business with notice.

22.3 Severability. If a provision is unenforceable, the rest remains in force and the provision is applied to the maximum extent allowed.

22.4 No waiver. A failure to enforce is not a waiver.

22.5 Language. These Terms are written in English. Translations are for convenience; the English version controls, except where the law of a consumer's residence requires otherwise.

22.6 Independent contractors. Nothing creates a partnership, agency or employment relationship.

22.7 Third parties. No one other than you and us has rights under these Terms, except our affiliates and personnel under Sections 16 and 17.

23. Contact

Auren LLC, 30 N Gould St, STE R, Sheridan, WY 82801, United States · Support: support@orkoottrae.resend.app · Legal notices: legal@orkoottrae.resend.app · Privacy: privacy@orkoottrae.resend.app.